Shipping & Returns

Shipping & Returns



United Kingdom Customers

Once dispatched, delivery can take between 1-3 days to arrive for U.K. customers. All items to the U.K. are sent through 'Royal Mail Signed For' postage. 

Once dispatched and tracking details have been given JAELA is no longer responsible for the order. If an issue occurs with the delivery of your order this will need to be taken up with Royal Mail. 


Please double check all details before finalising your order.

International Customers

Please email us first on our contact page if you are outside the UK to confirm we ship to your country and the shipping charges we will need to add to your order.

All international orders are sent with 'Royal Mail International Signed For' postage. Please do note that delivery to some countries will incur taxes or duties applied by customs. JAELA is not responsible and are unable to reimburse customers for the fees applied to the import of their order. 

PLEASE NOTE: If the address you have given on the checkout page is incorrect you will be responsible for the charges incurred for the redelivery of your item to an alternate address.


Please double check all details before finalising your order.

Returns Policy



At JAELA we hope that you are 100% satisfied with your purchase. 

If you change your mind about anything purchased on www.jaela.co.uk you are able to return your items within 10 days of receipt providing it meets the following criteria:


  • It was not a sale item

  • It is not any pair of earrings

  • Item is returned in original packaging

If it is not in the original packaging (inside of the mailer bag) a £5 deduction will be taken off your refund amount.

Please email sales@jaela.co.uk for a returns form.


Please fill out the returns form before sending your item back to us. Please note any items that do not reach the above criteria will not be accepted and therefore sent back to you at your own expense.

Refunds will be processed within 5 working days of receiving your parcel and the refund will be made via the same form of payment that was used for the original transaction.